Barclays Tech Pack covers up to four mobile phones and unlimited gadgets, each bought for a maximum non-discounted price of £1,500. Gadgets must be less than five years old on the date you make any relevant claim.

These can belong to you, a partner you live with, and you/your partner's dependent children under the age of 23 who are living at home with you permanently or who live at home outside of term time if in full-time education.

You're protected against loss, theft and accidental damage for mobiles and theft and accidental damage for gadgets. You're also protected against breakdown following the expiration of the manufacturer's warranty for both mobiles and gadgets.

In any 12-month period you can make up to:

• Four successful claims for mobile phones, two of which can be for loss or theft
• Four successful claims for gadgets, two of which can be for theft. Gadgets are not covered for loss.

A gadget is defined as a portable connected smart device that contains its own power source (for example battery or solar power) that you take with you while on the go. This includes, but isn’t limited to, tablets, eReaders, wireless headphones/ear buds, and portable gaming systems. Laptops, including MacBooks, are not covered.

If your device needs to be plugged into the mains electrical supply, or another item continuously for it to operate, then it’s NOT covered. For example: televisions, monitors, satellite or cable TV receivers, games consoles (X-Box, PlayStation etc.), drones, digital cameras, SatNavs, stationary gaming systems, televisions, audio visual equipment, smart appliances, fax machines, wireless routers etc. These are examples and not an exhaustive list.

You don’t need to register your devices for them to be covered, but if you do it’ll make claiming much quicker.

We recommend you find your purchase and device information and register them as soon as possible once 2 days have passed since you purchased your pack. When you file a claim, you may also be required to provide proof of ownership. Uploading a till receipt, dispatch note, or statement at the time you register the device will make claim filing easier.

Register your devices now. Opens a new window

You can register up to 4 mobile phones and unlimited gadgets, each with a maximum non-discounted price of £1,500 (including VAT) when you bought it. Gadgets must be less than 5 years old at the point of any claim.

For mobile phones, you’ll need the make, model, memory size, colour and IMEI Number.

For gadgets, you’ll need make, model, serial number and the date you bought your gadget.

In most cases, you’ll also also need proof of ownership or purchase. For example a receipt or statement from your airtime provider that includes the purchase price.

You can pay your excess by Visa, MasterCard or a debit card. Unfortunately, we don’t accept American Express and Diners Club cards. If other payment options are available, we’ll let you know during your claims process.

If your device is lost or stolen, report this to your network provider as soon as possible and ask them to block the SIM card and the device. As soon as you can, report it to the police and get the police reference number – we’ll ask you to provide this during the claims process. Lastly, report it to the place or location you believe it was last seen.

Don’t forget to activate any location finder app or software, like Find My iPhone. This might let you find it and/or lock and clear any data on the device.

Report your claim to us as soon as you can so we can investigate. You can file your claim 24 hours a day, 7 days a week hereOpens a new window or via the Tech Pack Insurance app.

We’ll make every effort to give you a device which is the same make and model as the one you made a claim on. Replacements will often be remanufactured (non-new) devices that function just like new devices. Your replacement may be a different colour. If the same make and model isn’t available, your replacement will have equivalent specifications and functionality. All replacements come with a 24-month warranty. If we’re unable to provide a replacement, we’ll get in touch to discuss an alternative settlement with you. This may include a cash settlement. This is NOT a new for old policy though.

We will always offer you the option to have your device repaired instead of replaced wherever possible. The repair options provided may depend on parts availability and may include mailing your device to us for repair, bringing your device to a specific location for repair, or having a repair technician come to your location to repair the device.

Repairs will be made in accordance with the following: using readily available parts; with refurbished products which may contain parts which are of similar or equivalent specification, and which include non-original, third party, or unbranded parts; and/or may be performed by non-authorised OEM repair providers.

All repairs and parts come with a 24-month warranty.

Local and mobile or “come-to-you” repair options are provided at the time of claim based on several things, for example: the type and model of your device, the damage, and your location. Whilst we have a large network of local repair centres, there are times when the best option for your individual situation is to mail in your device for repair.

The easiest way to find this is by entering *#06# on your phone’s keypad and the number will be displayed on screen. Otherwise, the 15/16 digit number is usually displayed in the battery compartment of the phone, on the box it came in or on the receipt. If you can’t find your IMEI number please contact your network provider, who should be able to help.

If your device is an iPhone, you can also find your IMEI number on your SIM tray.

To disable Find My iPhone,iCloud , and other Apple services, as well as erase all personal data follow these steps:
If your device is functional:

1. Back up your device. Please visit
   support.apple.com/ht1766Opens a new window for more details.
2. From your device, tap Settings > iCloud > Sign out
3. From Settings tap General > Reset > Erase All Content and Settings

Note: Your Apple ID and Password may be required.

If your device is no longer functional:

1. From your PC visit iCloud.com and sign in with your Apple ID and Password
2. Click Find iPhone > All Devices then select your Apple device from the drop down list
3. Click Erase > Erase in the pop-up window
4. Click Erase then click Erase in the pop-up window
5. When the device has been erased, click Remove from Account > Remove in the pop-up window

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints processOpens a new window. The easiest way to contact us is to call 0345 528 0182. We’ll do everything possible to ensure that your query is dealt with promptly.

For some claims you might be asked to provide documentation which proves you own the device such as a receipt or a financing agreement.

For mobile phones it must confirm the make, model, memory size, colour, IMEI and phone number. For gadgets it should confirm the make, model and date of purchase.

For devices which make and receive calls, your network provider may also be able to provide suitable documentation.

If your device was a gift, be sure to ask for the proof of purchase.

If you don’t have any proof of ownership your claim may be declined.

Repairs and replacements come with a 24-month warranty. If your device malfunctions during this time, contact us to file a warranty claim. You won’t pay an excess for a warranty claim and it won’t contribute to your claim limit as part of your Tech Pack.

Yes, you can read more about these below:

Non-Return Fee
If we provide you with a replacement device as the result of your claim, you must return your damaged device to us. If you don't return this device, we may collect an equivalent cash value up to the manufacturer’s current new recommended retail price for the device.

Locked Device Fee
If your device is replaced and the damaged device is returned to us with the software locking mechanism enabled, we may charge you an amount up to the current new recommended retail price of the replacement device provided.

If you pay a repair excess and we discover additional damage or the device can’t be repaired, you’ll need to pay the difference between the new excess and the excess you’ve already paid.

For example, if you've held the pack for more than a year and paid the £29 screen repair excess but we discover additional damage, you’d need to pay another £20 (so you’ve paid a total of £49) to complete the repair. If the additional damage means that your device must be replaced or a reimbursement issued, you’d need to pay another £70 (so you’ve paid a total of £99) for a replacement or reimbursement.

We aim to provide you with the very highest level of service as our customers are at the very heart of what we do. But, if we didn’t get it right for you this time, we’d really like to know so that we can put things right.

To make a complaint, reach out to us in one of the way below.

Call us on 0345 528 0182
Email us at techpackcustomerrelations.uk@likewize.comOpens a new window
Write to us at
Barclays Tech Insurance Customer
Relations Team Likewize Customer
Relations Department
Gawsworth House
Crewe Business Park
Crewe
CW1 6XB

You can learn more about the complaints process here.Opens a new window

If you’re not satisfied with the way in which we‘ve dealt with your complaint, or we’re unable to give a final response within an eight-week time frame, you may be able to take your complaint further with the Financial Ombudsman Service. The Financial Ombudsman Service offers a free, independent complaint resolution service, but you must contact them within 6 months of our final response.

You can refer your complaint to the Financial Ombudsman Service by contacting:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

0800 023 4567 or 0300 123 9123
complaint.info@financial-ombudsman.org.ukOpens a new window

For more information about the Financial Ombudsman Service, visit their website at www.financial-ombudsman.org.ukOpens a new window

If you buy a Pack, you can cancel it within the first 14 days after you receive your policy. Otherwise, you will need to keep it for at least 6 months, and after that you can cancel it any time by telling us you would like to cancel. We can also cancel in certain circumstances such as if you don't pay your fee, if you no longer permanently live in the UK or if you close your qualifying Barclays account. Otherwise, we can generally terminate by giving you 30 days' notice and also if, for instance, we discover you've made a fraudulent claim.

Additionally, if you reach your claim limits for mobile phones and gadgets within the 12-month period, your policy will be automatically cancelled. You'll need to apply for a new Pack if you want cover for your devices. If you apply for a new Pack, the year one excesses will apply.

Tech Pack Lite provides cover for up to 2 devices – which can be combination of mobile phones and/or gadgets – owned by you or your family members. Each phone and gadget can have a maximum non-discounted price of £1,500 (including VAT) when you bought it. Gadgets must be less than 5 years old at the date you make a claim. All devices have worldwide cover for accidental damage, and also for breakdown (including faults) following expiration of the manufacturer’s warranty.

A family member is defined as you, your partner and you/your partner’s dependent children under the age of under 23 who are living at home with you permanently or who live at home outside of term time if in full-time education.

Each phone and gadget can have a maximum non-discounted price of £1,500 (including VAT) when you bought it. Gadgets must be less than 5 years old at the date you make a claim.

In any 12-month period you can make up to 4 approved claims for accidental damage and breakdown for all mobile phones and gadgets registered under your Tech Pack Lite.

A gadget is defined as a portable connected smart device that contains its own power source (for example battery or solar power) that you take with you while on the go. This includes, but isn’t limited to, tablets, eReaders, wireless headphones/ear buds, and portable gaming systems. Laptops, including MacBooks, are not covered.

If your device needs to be plugged into the mains electrical supply, or another item continuously for it to operate, then it’s NOT covered. For example: televisions, monitors, satellite or cable TV receivers, games consoles (X-Box, PlayStation etc.), drones, digital cameras, SatNavs, stationary gaming systems, televisions, audio visual equipment, smart appliances, fax machines, wireless routers etc. These are examples and not an exhaustive list.

You don’t need to register your devices for them to be covered, however if you do it’ll make claiming much quicker.

We recommend you find your purchase and device information and register them as soon as possible once 2 days have passed since you purchased your Tech Pack Lite. When you file a claim, you may also be required to provide proof of ownership. Uploading a till receipt, dispatch note, or statement at the time you register the device will make claim filing easier.

Register your devices now. Opens a new window

You can register up to 2 devices, which can be a combination of mobile phones and /or gadgets. Each device must have a maximum non-discounted price of £1,500 (including VAT) when you bought it. Gadgets must be less than 5 years old at the point of any claim.

For mobile phones, you will need the make, model, memory size, colour and IMEI Number.

For gadgets, you will need make, model, serial number and the date you bought your gadget.

In most cases, you’ll also need proof of ownership or purchase. For example a receipt or statement from your airtime provider that includes the purchase price.

You can pay your excess by Visa, MasterCard or a debit card. Unfortunately, we don’t accept American Express and Diners Club cards. If other payment options are available, we’ll let you know during your claims process.

We’ll make every effort to give you a device which is the same make and model as the one you made a claim on. Replacements will often be remanufactured (non-new) devices that function just like new devices. Your replacement may be a different colour. If the same make and model isn’t available, your replacement will have equivalent specifications and functionality. All replacements come with a 24-month warranty. If we’re unable to provide a replacement, we’ll get in touch to discuss an alternative settlement with you. This may include a cash settlement. This is NOT a new for old policy though.

We will always offer you the option to have your device repaired instead of replaced wherever possible. The repair options provided may depend on parts availability and may include mailing your device to us for repair, bringing your device to a specific location for repair, or having a repair technician come to your location to repair the device.

Repairs will be made in accordance with the following: using readily available parts; with refurbished products which may contain parts which are of similar or equivalent specification, and which include non-original, third party, or unbranded parts; and/or may be performed by non-authorised OEM repair providers.

All repairs and parts come with a 24-month warranty.

Local and mobile or “come-to-you” repair options are provided at the time of claim based on several things, for example: the type and model of your device, the damage, and your location. Whilst we have a large network of local repair centres, there are times when the best option for your individual situation is to mail in your device for repair.

The easiest way to find this is by entering *#06# on your phone’s keypad and the number will be displayed on screen. Otherwise, the 15/16 digit number is usually displayed in the battery compartment of the phone, on the box it came in, or on the receipt. If you can’t find your IMEI number please contact your network provider, who should be able to help.

If your device is an iPhone, you can also find your IMEI number on your SIM tray.

To disable Find My iPhone,iCloud , and other Apple services, as well as erase all personal data follow these steps:
If your device is functional:

1. Back up your device. Please visit
   support.apple.com/ht1766Opens a new window for more details.
2. From your device, tap Settings > iCloud > Sign out
3. From Settings tap General > Reset > Erase All Content and Settings

Note: Your Apple ID and Password may be required.

If your device is no longer functional:

1. From your PC visit iCloud.com and sign in with your Apple ID and Password
2. Click Find iPhone > All Devices then select your Apple device from the drop down list
3. Click Erase > Erase in the pop-up window
4. Click Erase then click Erase in the pop-up window
5. When the device has been erased, click Remove from Account > Remove in the pop-up window

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints processOpens a new window. The easiest way to contact us is to call 0345 528 0182. We’ll do everything possible to ensure that your query is dealt with promptly.

For some claims you might be asked to provide documentation which proves you own the device such as a receipt or a financing agreement. For mobile phones it must confirm the make, model, memory size, colour, IMEI and phone number. For gadgets it should confirm the make, model and date of purchase.

For devices which make and receive calls, your network provider may also be able to provide suitable documentation.

If your device was a gift, be sure to ask for the proof of purchase.

If you don’t have any proof of ownership your claim may be declined.

Repairs and replacements come with a 24-month warranty. If your device malfunctions during this time, contact us to file a warranty claim. You won’t pay an excess for a warranty claim and it won’t contribute to your claim limit as part of your Tech Pack Lite.

Yes, you can read more about these below:

Non-Return Fee
If we provide you with a replacement device as the result of your claim, you must return your damaged device to us. If you don’t return this device, we may collect an equivalent cash value up to the manufacturer’s current new recommended retail price for the device.

Locked Device Fee
If your device is replaced and the damaged device is returned to us with the software locking mechanism enabled, we may charge you an amount up to the current new recommended retail price of the replacement device provided.

If you pay a repair excess and we discover additional damage or the device can’t be repaired, you’ll need to pay the difference between the new excess and the excess you’ve already paid.

We aim to provide you with the very highest level of service as our customers are at the very heart of what we do. But, if we didn’t get it right for you this time, we’d really like to know so that we can put things right.

To make a complaint, reach out to us in one of the way below.

Call us on 0345 528 0182
Email us at techpackcustomerrelations.uk@likewize.comOpens a new window
Write to us at
Barclays Tech Insurance Customer
Relations Team Likewize Customer
Relations Department
Gawsworth House
Crewe Business Park
Crewe
CW1 6XB

You can learn more about the complaints process here.Opens a new window

If you’re not satisfied with the way in which we‘ve dealt with your complaint, or we’re unable to give a final response within an eight-week time frame, you may be able to take your complaint further with the Financial Ombudsman Service. The Financial Ombudsman Service offers a free, independent complaint resolution service, but you must contact them within 6 months of our final response.

You can refer your complaint to the Financial Ombudsman Service by contacting:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

0800 023 4567 or 0300 123 9123
complaint.info@financial-ombudsman.org.ukOpens a new window

For more information about the Financial Ombudsman Service, visit their website at www.financial-ombudsman.org.ukOpens a new window

If you buy a Pack, you can cancel it within the first 14 days after you receive your policy. Otherwise, you will need to keep it for at least 6 months, and after that you can cancel it any time by telling us you would like to cancel. We can also cancel in certain circumstances, and it will automatically end once we have paid your fourth claim in a 12 month period for Tech Pack Lite, if you don't pay your fee, if you no longer permanently live in the UK or if you close your qualifying Barclays account. Otherwise, we can generally terminate by giving you 30 days' notice and also if, for instance, we discover you've made a fraudulent claim.

Additionally, if you reach your claim limits for mobile phones and gadgets within the 12-month period, your policy will be automatically cancelled. You'll need to apply for a new Pack if you want cover for your devices. If you apply for a new Pack, the year one excesses will apply.