Contact Us

General Information

If you need information about your policy, please refer to the Policy Info & Documents section. There you can find basic cover details and your terms and conditions.

You’ll also find answers to the most frequently asked questions in the FAQs section.



If you need to file a claim, please create an account or log in. Our online claims portal is available 24/7.

To file a claim by phone, call our customer helpline on 0345 528 0182. If you’re using Relay UK call us on 18001 0345 528 0182.

Our customer helpline is open:
Monday to Friday: 8am – 8pm
Saturday 9am – 6pm
Sunday and Bank Holidays 10am - 5pm
(Closed Christmas Day and New Year’s Day)

If you’d like to post your question, you can send it to the following address:

Gawsworth House
Crewe Business Park
Crewe CW1 6XB