What does my Tech Pack Lite cover?
Tech Pack Lite provides cover for up to 2 devices – which can be combination of mobile phones and/or gadgets – owned by you or your
family members. All devices have worldwide cover for accidental damage, and also for breakdown (including faults)
following expiration of the manufacturer’s warranty.
A family member is defined as you, your partner and you/your partner’s dependent children under the age of 23 who are
living at home with you permanently or who live at home outside of term time if in full-time education.
Each phone and gadget can have a maximum value of £1,500 (including VAT) when you bought it. Gadgets must be less than 5 years old at
the date you make a claim.
Are there any limits on the number of claims I can make?
In any 12-month period you can make up to 4 approved claims for accidental damage and breakdown for
all mobile phones and gadgets registered under your Tech Pack Lite.
What types of gadgets are covered?
A gadget is defined as a portable connected smart device that contains its own power source
(for example battery or solar power) that you take with you while on the go. This includes, but isn’t limited to, laptops, tablets, eReaders, wireless headphones/ear buds, and portable gaming systems.
If your device needs to be plugged into the mains electrical supply, or another item continuously for it to operate, then it’s NOT covered. For example: televisions, monitors, satellite or cable TV receivers, games consoles (X-Box, PlayStation etc.), drones, digital cameras, SatNavs, stationary gaming systems, televisions, audio visual equipment, smart appliances, fax machines, wireless routers etc. These are examples and not an exhaustive list.
Do I need to register my devices for them to be covered?
You don’t need to register your devices for them to be covered, however if you do it’ll make claiming much quicker.
We recommend you find your purchase and device information and register them as soon as possible once 2 days have passed since
you purchased your Tech Pack Lite. When you file a claim, you may also be required to provide proof of ownership. Uploading a till receipt, dispatch note, or statement at the time you register the device will make claim filing easier.
Register your devices now. Opens a new window
Are there any restrictions on the devices I can register?
You can register up to 2 devices, which can be a combination of mobile phones and /or gadgets. Each device
must have a maximum price of £1,500 (including VAT) when you bought it. Each gadget must be less than 5 years
old when you register it and also on the date you make any relevant claim.
What information do I need to file a claim?
For mobile phones, you will need the make, model, memory size, colour and IMEI Number.
For gadgets, you will need make, model, serial number and the date you bought your gadget.
In most cases, you’ll also need proof of ownership or purchase. For example a receipt or statement
from your airtime provider that includes the purchase price.
What forms of payment are accepted for the excess?
You can pay your excess by Visa, MasterCard or a debit card. Unfortunately,
we don’t accept American Express and Diners Club cards. If other payment options are available,
we’ll let you know during your claims process.
If my device has to be replaced, will I receive the same device for an approved claim?
We’ll make every effort to give you a device which is the same make and model as the one you made a claim on. Replacements will often be remanufactured (non-new) devices that function just like new devices. Your replacement may be a different colour. If the same make and model isn’t available, your replacement will have equivalent specifications and functionality. All replacements come with a 24-month warranty. If we’re unable to provide a replacement, we’ll get in touch to discuss an alternative settlement with you. This is NOT a new for old policy though.
I filed a claim and thought I would be able to go to a local repair shop but I was told to mail in my device for repair. Why?
Local and mobile or “come-to-you” repair options are provided at the time of claim based on several things,
for example: the type and model of your device, the damage, and your location.
Whilst we have a large network of local repair centres, there are times when the best option for your individual
situation is to mail in your device for repair.
How do I find my IMEI number?
The easiest way to find this is by entering *#06#
on your phone’s keypad and the number will be displayed on screen. Otherwise,
the 15/16 digit number is usually displayed in the battery compartment of the phone,
on the box it came in, or on the receipt. If you can’t find your IMEI number please contact your network provider,
who should be able to help.
If your device is an iPhone, you can also find your IMEI number on your SIM tray.
How do I deactivate Find My iPhone on my device?
If your device still works:
- Make sure, where possible, that you’ve backed-up your personal data such as photos and music. If you’re unsure of how to do this, please visit
support.apple.com/ht1766Opens a new window
- On your device, go to: Settings > iCloud > Sign out
- Then go to: Settings > General > Reset, then tap Erase All Content and Settings. (Your Apple ID and Password may be required). This will delete all your personal information from the phone and will turn off Find My iPhone, iCloud, Apple Pay and other services
If you can no longer use your device:
- Sign in to iCloud.com with your Apple ID and password
- Click Find iPhone
- Click All Devices then select your Apple device from the drop down list
- Click Erase then click Erase in the pop-up window
- When the device has been erased, click Remove from Account and click Remove in the pop-up window
- This will delete all your personal information from the phone and will turn off Find My iPhone, iCloud, Apple Pay and other services
What can I do if my claim is rejected?
If you’re not happy with the claim decision, we want to hear from you as soon as possible.
Please follow the complaints processOpens a new window
. The easiest way to contact us is to call 0345 528 0182.
We’ll do everything possible to ensure that your query is dealt with promptly.
What is proof of purchase or proof of ownership?
For some claims you might be asked to provide documentation which proves you own the device such as a receipt or a contract with your network provider.
For mobile phones it must confirm the make, model, memory size, colour, IMEI and phone number. For gadgets it should confirm the make, model and date of purchase.
For devices which make and receive calls, your network provider may also be able to provide suitable documentation.
If your device was a gift, be sure to ask for the proof of purchase.
If you don’t have any proof of ownership your claim may be declined.
What happens if I have a problem with my repaired or replacement device?
Repairs and replacements come with a 24-month warranty.
If your device malfunctions during this time, contact us to file a warranty claim.
You won’t pay an excess for a warranty claim and it won’t contribute to your claim limit as part of your Tech Pack Lite.
Are there any other fees I should know about?
Yes, you can read more about these below:
If we provide you with a replacement device as the result of your claim, you must return your damaged device to us. If you don’t return this device, we may collect an equivalent cash value up to the manufacturer’s current new recommended retail price for the device.
Locked Device Fee
If your device is replaced and the damaged device is returned to us with the software locking mechanism enabled, we may charge you an amount up to the current new recommended retail price of the replacement device provided.
If you pay for screen repair only, or any other damage repair excess, and we discover additional damages, or your device has to be replaced or a reimbursement issued, you’ll need to pay the relevant excess amount. For example, if you paid the £29 screen repair excess but we discover additional damage, you’d need to pay another £20 (so you’ve paid a total of £49) to complete the repair. If the additional damage means that your device must be replaced or a reimbursement issued, you’d need to pay another £70 (so you’ve paid a total of £99) for a replacement or reimbursement.
If you buy a Pack, you can cancel it within the first 14 days after you receive your policy. Otherwise, you will need to keep it for at least 6 months, and after that you can cancel it any time by telling us you would like to cancel. We can also cancel in certain circumstances, and it will automatically end once we have paid your fourth claim in a 12 month period for Tech Pack Lite, if you don't pay your fee, if you no longer permanently live in the UK or if you close your qualifying Barclays account. Otherwise, we can generally terminate by giving you 30 days' notice and also if, for instance, we discover you've made a fraudulent claim.