Tools & Guides

Claim Declaration

If a claim declaration is requested as part of your claim process, you can download it below.

Claim Declaration formOpens a new window


Activation Instructions

If you received a replacement mobile phone, it included activation instructions with steps to get you back up and running. You can also find them below.

Activation InstructionsOpens a new window


Complaints Process

This leaflet explains how you can register your complaint with us and guides you through the process we’ll follow to deal with your complaint.

Complaints LeafletOpens a new window

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