Changes to your Barclays ‘Add a Pack’ terms and conditions
As well as the changes to your mobile and gadget insurance below, from 21 April 2021 there will also be a few changes to your ‘Add a Pack’ terms and conditions
- If Barclays needs to cancel your pack, they’ll give you 30 calendar days’ notice – rather than the two months’ notice they’d have given you before
- You or your partner’s dependent children will no longer need to be in full-time education to be covered under your pack, as long as they’re under 23 and living with you
Here are the main changes
Changes to Tech Pack only
Cover
Changes to Tech Pack only
How your cover is changing
Gadget claim limits
Previously, you’d have been able to make unlimited claims for accidental damage or breakdown of gadgets, and up to four claims for loss or theft in any 12-month period. From 21 April 2021, you’ll only be able to make four claims in any 12-month period for loss, theft, accidental damage or breakdown of gadgets.
Decrease in cover
Unauthorised network charges
Unauthorised calls made from your mobile phone will no longer be covered for Tech Pack.
Decrease in cover
Changes to Tech Pack and Tech Pack Lite
Cover
Changes to Tech Pack and Tech Pack Lite
How your cover is changing
Screen repair
If your mobile phone screen breaks, you’ll only need to pay an excess of £29 to have it fixed.
Increase in cover
Excess amounts
New tiered excess amounts mean you’ll pay £29 for mobile phone screen repair and £49 for all other mobile phone and gadget repairs.
Increase in cover
Excess amounts
Previously you would have paid £75 excess for a replacement device – this will increase to £99.
Decrease in cover
Sat navs and cameras
Sat navs and cameras will no longer be covered (including video and digital cameras). If you’d previously registered these devices, you won’t be able to claim for them from 21 April 2021.
Decrease in cover
Damage and breakdown
If your device gets damaged or breaks, you may be offered the option to repair your device and to choose from our list of walk-in repair shops or arrange for an approved technician to come to your home to fix it. In most cases, you can choose which option you’d prefer when you make your claim, but both options might not be available for all locations and devices.
Increase in cover
Accessories
Accessories will no longer be covered.
Decrease in cover
Technical support
Access support online or over the phone if you’re having issues with your device.
Increase in cover
You’ll need to be living in the UK for at least 183 days of the year to be covered by the insurance included with your pack.