Previously, you’d have been able to make unlimited claims for accidental damage or breakdown of gadgets, and up to four claims for loss or theft in any 12-month period. From 21 April 2021, you’ll only be able to make four claims in any 12-month period for loss, theft, accidental damage or breakdown of gadgets.

Decrease in cover

Unauthorised calls made from your mobile phone will no longer be covered for Tech Pack.

Decrease in cover

If your mobile phone screen breaks, you’ll only need to pay an excess of £29 to have it fixed.

Increase in cover

New tiered excess amounts mean you’ll pay £29 for mobile phone screen repair and £49 for all other mobile phone and gadget repairs.

Increase in cover

Previously you would have paid £75 excess for a replacement device – this will increase to £99.

Decrease in cover

Sat navs and cameras will no longer be covered (including video and digital cameras). If you’d previously registered these devices, you won’t be able to claim for them from 21 April 2021.

Decrease in cover

If your device gets damaged or breaks, you may be offered the option to repair your device and to choose from our list of walk-in repair shops or arrange for an approved technician to come to your home to fix it. In most cases, you can choose which option you’d prefer when you make your claim, but both options might not be available for all locations and devices.

Increase in cover

Accessories will no longer be covered.

Decrease in cover

Access support online or over the phone if you’re having issues with your device.

Increase in cover